Privacy policy

SEVNMAIN – Privacy Policy

Last Updated: 31 March 2026

 

 

  1. Introduction

SEVNMAIN (Pty) Ltd (“SEVNMAIN”, “we”, “us”, “our”) respects your right to privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.sevnmain.co.za

By using our website or providing your personal information, you agree to this Privacy Policy.

 

 

  1. Information We Collect

We may collect the following types of information:

a. Personal Information – name, surname, phone number, email address, delivery address, and payment details.
b. Account Information – username, password, and order history.
c. Payment Information – credit card or EFT details processed through secure third-party gateways (we do not store card numbers).
d. Device Data – IP address, browser type, operating system, and website analytics (through Polar Analytics, Meta Pixel, and Google Analytics).
e. Communication Data – emails, WhatsApp messages, or support tickets via Zendesk.

 

 

  1. How We Use Your Information

We use your information to:

  • Process, fulfill, and deliver your orders.

  • Provide customer support and respond to inquiries.

  • Send order confirmations, shipping updates, or promotional offers (if you’ve opted in).

  • Improve our website, product offering, and marketing performance.

  • Comply with South African legal and tax requirements.

We will only use your information for the purpose for which it was collected and as permitted by the Protection of Personal Information Act (POPIA).

 

 

  1. Data Security

We take reasonable organisational and technical measures to protect your data from loss, misuse, unauthorised access, or alteration.
All sensitive information is transmitted via SSL (secure socket layer) technology and stored on secure, access-controlled servers.

However, no data transmission over the Internet can be guaranteed to be completely secure. You use the Site at your own risk.

 

 

  1. Account Security

If you create an account on our site:

  • Your username and password are for your personal use only.

  • You must keep them confidential and not share them with any third party.

  • SEVNMAIN is not liable for any unauthorised access caused by compromised credentials.

Any attempt to hack, inject malicious code, or gain unauthorised access will lead to suspension and may result in legal action.

 

 

  1.  Data Retention

We retain personal information only as long as necessary to:

  • Complete transactions, deliver orders, and meet audit or legal requirements.

  • Resolve disputes or enforce our agreements.

When data is no longer needed, it is securely deleted or anonymised.

 

 

  1.  Sharing of Information

We may share limited personal information with trusted service providers that help us operate our business, such as:

  • Couriers (The Courier Guy) – for deliveries.

  • Payment Gateways (PayStack, Yoco) – for payment processing.

  • Analytics Partners (Google Analytics, Meta Pixel, Polar Analytics) – for site insights.

  • Customer Support Tools (Zendesk, WhatsApp Business).

These third parties are obligated to keep your information secure and use it only for the services they perform for SEVNMAIN.

We will never sell your personal information to marketers or unauthorised third parties.

 

 

  1. Cross-Border Transfers

Your personal data may be stored or processed on secure cloud servers outside South Africa (for example, Shopify or Google Cloud).

We ensure that all such providers apply data-protection safeguards that meet or exceed South African POPIA standards.

By using this Site, you consent to the transfer and processing of your data outside South Africa when required for order fulfilment or cloud storage.

 

 

  1. Your Rights Under POPIA

You have the right to:

  • Request access to your personal information.

  • Ask for corrections or deletion of inaccurate data.

  • Withdraw consent for marketing communications at any time.

  • Lodge a complaint with the Information Regulator of South Africa if you believe your data has been mishandled.

Nothing in this policy limits your rights under the South African Constitution or the Consumer Protection Act, 68 of 2008.

To exercise these rights, email support@sevnmain.co.za with “Data Request” in the subject line.

  1. Cookies & Tracking

Our Site uses cookies and tracking pixels to improve functionality and user experience.
You can disable cookies in your browser settings, but some website features may not function properly as a result.

 

 

  1.  Electronic Communication

By using this Site or contacting SEVNMAIN electronically, you:

  • Consent to receiving communications from us in electronic form;

  • Agree that such communications satisfy legal “in writing” requirements;

  • May opt out of marketing emails at any time by clicking “unsubscribe” or contacting us directly.

 

 

  1. Changes to This Policy

SEVNMAIN may update this Privacy Policy from time to time.
Updates will be posted on this page with a new “Last Updated” date.
Continued use of our Site constitutes acceptance of the revised policy.

 

 


  1.  Contact Us

For questions, concerns, or data requests:

SEVNMAIN (Pty) Ltd
Registration Number: 2022/ 779800/ 07
1 Riversands Blvd, Riversands, The Parks Lifestyle Apartments, Unit 51-4J

support@sevnmain.co.za
www.sevnmain.co.za